Two great customer service tales:
1. Last summer I tried using the window in my office. It opened fine, but it wouldn't close. John finally pushed it shut from the outside, and we contacted the Pella Window folks to come take a look. Their inspector found dry rot in the windows and conducted a complete inspection of every window in the house. (John will only use Pella windows, by the way.) The inspector said the company would be back to us with quote and schedule to replace the four defective windows.
Turns out there was no quote - just someone from the Pella factory calling to replace all the windows free-of-charge. He did the job in about an hour, and I'm a happy camper.
2. I've sworn by Shure in-ear headphones for years: sonically they're impeccably good, and they're just wonderful for blocking ambient noise. My SE530's developed a real problem: the earpiece cracked so I couldn't put the left element in my ear.
Not to worry: I sent 'em back to Shure under their two year full warranty. About a week later I got a complete new package, factory sealed and perfect in every way.
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